Return & Refund Policy
Last Updated: July 2026
Return & Refund Policy
At Snapcase, we want you to have a smooth shopping experience. Please read our Return & Refund Policy before requesting a return or refund.
Return Eligibility
You may request a return if:
- You received a damaged product.
- You received the wrong item.
- The product has a manufacturing defect.
- The product delivered is different from what you ordered.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Include the original packaging, tags, and accessories.
- Be returned within 7 days of delivery.
- Be accompanied by proof of purchase (Order ID or invoice).
Non-Returnable Items
Returns will not be accepted for:
- Products damaged due to misuse or accidental damage.
- Normal wear and tear after use.
- Items returned without original packaging.
- Products marked as Final Sale or Non-Returnable, where applicable.
How to Request a Return
To request a return, please contact our support team with:
- Order ID
- Full Name
- Contact Number
- Reason for Return
- Clear photos or videos of the product (if damaged or incorrect)
Email: support@snapcase.co.in
Phone: +91 88794 99310
Return Review
Once we receive your request, our team will review the details.
If approved, return instructions will be shared with you.
Please do not send any product back without confirmation from our support team.
Refund Process
After the returned product has been received and inspected:
- Approved refunds will be processed to the original payment method.
- Refund processing may take 5–7 business days, depending on your payment provider or bank.
Replacement
If the product is damaged, defective, or incorrect, we may offer a replacement instead of a refund, depending on product availability.
Cancellation
Orders can only be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. However, eligible returns may be requested according to this policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Email: support@snapcase.co.in
Phone: +91 88794 99310
Business Hours
Monday – Saturday
10:00 AM – 7:00 PM (IST)